Please send us iquiries about our service from the form below. (Please also refer to the FAQ page to solve your issue.)
BOOK☆WALKER is only a platform. We neither publish nor create files for the books we have for sale.
Please bear in mind that we cannot address matters related to the nature of content, quality of translation/image, nor region restrictions on our own,
since the publisher manages the contents and distribution of eBooks at their discretion.
Thank you in advance for your understanding.
Monday - Friday 9:00 am - 04:00 pm JST
（based on JST/except public holidays, Golden Week period and New Year holiday period）
*See details about office hours during the holiday season.
Our support service is basically offered by e-mail. Thank you for your understanding.
* We will contact you by e-mail "mail.bookwalker.jp" to your registered address. Please confirm the setting of your mail box so that you can receive our reply.
* Please be informed that it may take a few working days to come back to you based on the type of inquiry.
Request Books (eBooks)
Please send us book (eBook) requests from the form below.
* Please use this form to send in book requests only, as we will not be able to reply back.
* Please understand that we will not be able to send you notifications individually when a book you have requested gets released on store.
* We will not be sending you confirmation mail of any sort when you send in requests.
If you are not a BOOK☆WALKER member
Please contact us from the address below. This address is for our customers only. We will not be able to reply back about ads or promotions.
* This address is an image to prevent junk mails.