Important Notice Regarding Unauthorized BOOK☆WALKER Account Logins.
BOOK☆WALKER has experienced a number of incidents in which accounts have been accessed by third parties using email addresses and passwords that appear to have been obtained illegally outside of BOOK☆WALKER, without the account owners’ consent or knowledge.
We are currently investigating and taking measures to prevent further unauthorized login attempts, however, we strongly recommend that you do not use the same password that you use with other services.
To change your email address or password, please refer to the instructions below.
If you suspect unauthorized access or have any questions or concerns, please contact us .
※This issue is not due to a leak of personal information from our company or a system failure.
※Passwords are stored in hashed form.
■Status of Countermeasures for this issue
・Introduction of login notification e-mail
When you login to BOOK WALKER with your e-mail address, we will notify you of the login date, time, and IP address to your registered e-mail address.
・Temporary suspension of the "Gift Purchase" function (The suspension was lifted on 6/15 at 13:30pm (JST).)
■Actions requested to be taken by users
Those who have registered as members by e-mail address.
【What we would like you to do】
Reset your password.
Please reset your password as follows:
1.Access “Reset password” page
2.Input your registered e-mail address and submit
3.You will receive a Password Assistance e-mail
Sent from: firstname.lastname@example.org
Subject: [BOOK☆WALKER] パスワード再発行のご案内 / Password Assistance
4.Click the URL in the e-mail, fill out your birth year/month as well as your gender
URL to reset password is valid for 24 hours.
Click “here”for more information.
We greatly appreciate your patience and understanding.